New Ticket

Contact Info

Company Name / Account Number

First Name

Last Name

Preferred Contact Method

Select a Option

• No Contact Needed
• Email
• Text / SMS
• Phone

Phone Number

Email

Ticket Info

Type

Select a Ticket Type

• Computer
• Software (Chrome / Word / Etc)
• Hardware (No Power / Display / Etc)
• Performance (Running Slow)
• Password Reset
• Other
• Phone
• Quality Issue
• Placing / Receiving Calls
• Voicemail
• Inbound Call Settings
• Hardware
• Account / Other
• Inquiry / General Question
• Sales / Orders
• Other / Not Listed

Computer Name / Extension

Effects

Select Impact

• Just This User / Device
• Group of Users / Devices
• All Users / Devices

Priority

Select Urgency

• Low
• Standard
• Escalated

Subject / Issue

Details / Additional Information

File Upload

Automatic Screenshot

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